| inprogress | 49 | 126 |
| completed | 42 | |
| resolved | 35 | |
| cancel | 1 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 0 Others = 0 | ||
| inprogress | 28 | 69 |
| completed | 26 | |
| resolved | 15 | |
| cancel | 1 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 0 Others = 0 | ||
| inprogress | 16 | 77 |
| completed | 40 | |
| resolved | 21 | |
| cancel | 2 | not in KPI |
| WP = 0 Sub = 0 Hold = 1 Accom = 0 Others = 0 | ||
| inprogress | 21 | 105 |
| completed | 48 | |
| resolved | 36 | |
| cancel | 1 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 1 Others = 0 | ||
| inprogress | 1 | 15 |
| completed | 8 | |
| resolved | 6 | |
| cancel | 0 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 0 Others = 0 | ||
| inprogress | 8 | 30 |
| completed | 15 | |
| resolved | 7 | |
| cancel | 0 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 0 Others = 0 | ||
| inprogress | 128 | 145 |
| completed | 16 | |
| resolved | 1 | |
| cancel | 3 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 0 Others = 0 | ||
| inprogress | 16 | 25 |
| completed | 8 | |
| resolved | 1 | |
| cancel | 0 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 0 Others = 0 | ||
| inprogress | 16 | 20 |
| completed | 4 | |
| resolved | 0 | |
| cancel | 0 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 0 Others = 0 | ||
| inprogress | 57 | 58 |
| completed | 1 | |
| resolved | 0 | |
| cancel | 0 | not in KPI |
| WP = 0 Sub = 0 Hold = 0 Accom = 0 Others = 0 | ||
| inprogress | 340 | 670 |
| completed | 208 | |
| resolved | 122 | |
| cancel | 8 | not counted in KPI |
| WP = 0 Sub = 0 Hold = 1 Accom = 1 Others = 0 | ||